You should carefully consider the terms and conditions detailed below as they form the basis of any sale agreement and/or transaction between Dash Cover Company and yourself. If you proceed with any purchase you are acknowledging that you have read the terms and conditions of sale and that such a purchase is subject to those terms and conditions
The terms and conditions may vary from time to time and we strongly recommend that prior to placing any subsequent orders you review the terms and conditions then current.
This website and all intellectual property, domain names, etc used in the website are owned and operated by Dash Cover Company whose registered office is at 504/250 St Kilda Rd Southbank Vic 3006 and the terms “us”, “our” or “we” refers to Dash Cover Company.
By proceeding to use this website you acknowledge that this website contains material and information which is owned by us including products, design of products, layout of website and graphics and format of the website. Any reproduction of any material on this website is prohibited other than with our consent.
All trademarks, intellectual property and other materials on the website which are not our property or licensed to us are acknowledged on the website. Any unlawful or unwarranted or illegal use of this website or posting of any intellectual property belonging to third parties e.g. copyright or trademark rights may be a criminal offence and could give rise to a claim for damages against you.
You should ensure that any products, services or disclosures on this website meet with your specific requirements and your use of any materials on our website is entirely at your own risk.
The terms and conditions of this website do not affect your use of any product or service described on the website and you must refer to the warranty relating to any particular product or service which you have purchased from us. Each transaction could have separate and distinct warranty provisions. By using our website you indemnify us from any claims, actions or demands, costs and expenses (including legal fees on a full indemnity basis) resulting from your use of the website and we will not be liable for any loss or damage suffered by you in connection with your use of this website. Whilst we would use our best endeavours we are aware that the website could occasionally be temporarily unavailable due to technical issues beyond our control, we will make every effort to maintain the website and to reinstate it in the event of unavailability as expeditiously as possible.
The information contained on this website is provided by us in good faith and is believed to be accurate and current at the date the information is placed on the website and when you order products from this website you accept all responsibility for selecting a product that is suitable for your purposes.
We strive to ensure that prices on our website are accurate and up to date. We are obliged to reserve the right to alter our prices at any time without notice but in the rare event that a price is varied after you authorise payment you will be given the opportunity to cancel the order or authorise an additional payment. Our prices are denominated in Australia and include GST which is currently 10%. Our prices do not include postage or delivery, and we accept payment for online orders by Visa, Mastercard and PayPal.
Payment is to be made at the time of placing your order, and no orders will be processed until full payment has been received.
Availability of Products
All sales made on our website are subject to availability. If we are out of stock from time to time we will notify you as expeditiously as possible on the email address you have supplied and if appropriate issue a full refund for the products ordered but not available.
Delivery is not available on weekends, public holidays or after hours
Delivery is arranged either by post or courier delivery and tracking information will be available upon request. We take no responsibility for slow or late delivery of items by post or courier.
Delivery is estimated between 2-7 working days from the date of leaving our warehouse but may vary depending on demand and delivery conditions.
Return of products
Return or exchange of items will be accepted if the product is faulty or unfit for purpose or does not match the sample or description, in which case we will offer you a repair, exchange or refund. We retain the right to inspect or seek photographic evidence of any defect prior to accepting our obligation to exchange or replace.
You are obliged to provide us with such information and materials as we reasonably request prior to our approving any return.
Any products returned due to defect or fitness for purpose must be returned within 30 days of leaving our warehouse. You should contact us via email to discuss your issues and provide us a copy or details of your receipt when lodging your complaint.
Subject to our acceptance of your complaint we will arrange for the return of the damaged product/s to us and upon receipt of return of the goods and our inspection of same we will either refund you the purchase price or arrange a replacement product. We will communicate with you upon inspection of the goods.
It is our policy to seek to process refunds returned, exchanges and complaints within 2-7 days of receipt. All products returned must be in their original and as new condition. Any returns received in damaged condition or used condition will be rejected unless being returned under a warranty or having been damaged in transit.
If a purchase is being returned under statutory consumer requirements all returned costs will be covered by us.
Returns and refunds are accepted according to the Australian Consumer Law or at our discretion.
If the products are returned for an exchange for any reason other than those stipulated in the Australian Consumer Law, postage and return costs will your responsibility and additional postage and delivery fees will be charged to you for the return of a replacement product.
Our dash mats have a 10-year warranty term from the date of purchase which includes colour fastness, UV stabilisation, distortion, shrinkage and fitness for purpose. Is does not cover misuse.
Any warranty claim must be accompanied by a receipt for the purchase of the product.